Shipping Policy

Delivery Policy

Vitrela offers international delivery services. The process takes place in 2 steps:

• Preparation and shipping (48h): as soon as we receive your order, your parcel is prepared, packed, and handed to the carrier within 48 hours. You will receive a confirmation email with your tracking number.
• Delivery (5 to 10 business days): once picked up by the carrier, your parcel is delivered to you within 5 to 10 business days depending on your location.

Estimated total time between your order and its receipt: approximately 7 to 12 business days.

Delivery Costs

Delivery is free on all our orders, with no minimum purchase amount.

Order Modification

Once an order is confirmed, it can only be modified or canceled if it has not yet been shipped. If you wish to return a product, please initiate the return procedure as soon as you receive the item.

Non-Receipt of Order

If you have successfully placed an order but have not received it, please contact us at contact@shoppizi.com so that we can open an investigation with the carrier. If the carrier confirms an anomaly or a lost parcel, we will offer you a reshipment or a refund, according to your preference.

Shipping Confirmation and Tracking

When your order ships, you will receive a shipping confirmation email containing your tracking number as soon as it is generated by the carrier. You can contact our customer service at contact@shoppizi.com at any time for information about the status of your order.

Damaged Order

If you receive a damaged product, please contact our customer service at contact@shoppizi.com as soon as possible. We will offer you a reshipment of the product or a refund. Return costs related to a damaged product are covered by us.

Contact

From 9 a.m. to 6 p.m., Monday to Friday.

Email: contact@shoppizi.com